Frequently Asked Questions

Are you considering upgrading your internet service? Look no further! Adept Internet Solutions, your local internet provider, is here to address your queries and concerns. Whether you're curious about contracts, payment methods, or coverage areas, we've got you covered. Explore our FAQs below to learn more about our residential internet offerings and how we can enhance your online experience.

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Usage FAQs

Do I Need to Commit to a Contract to Subscribe to Adept Internet Solutions Service?

No, Adept Internet Solutions operates on an on-demand basis, free from binding contracts and hidden charges. We provide transparent information about your purchase, its cost, and any associated fees.

How Do I Make Payments?

Are There Any Data Usage Limits for Adept Internet Solutions Services?

In Need of a Customized Broadband Solution for Your Business?

The Adept Internet Solutions service plan offers a tailored broadband Internet solution ideal for small to medium-sized businesses reliant on dependable and consistent Internet service. For further details, please contact us at (509) 684-7897.

Installation and Security

How is Equipment Installed and Secured?

To set up the Adept Internet Solutions service, an outdoor modem needs to be installed on the exterior of your home, positioned to face the radio tower transmitting signals to your residence. It's essential to ensure the antenna is accurately aligned with the radio tower and free from obstructions. We provide a professional installation package at a nominal cost, fully guaranteed. You will not be charged until the installation is completed and the system is up and running to your satisfaction.

How Secure is Browsing on the Adept Internet Solutions Network?

Coverage and Equipment

Can I Suspend Service?

Yes, after 90 days of uninterrupted service, you can suspend your service for up to 6 months for a nominal fee. This will keep your account viable, insuring that your service can be reactivated. Contact us to arrange for this package. During suspension, please, ensure that your modem is disconnected from the power source.

Is there anything that I will need to provide?

How Can I Determine if I'm Within Adept Internet Solutions’ Coverage Area?

Can I Extend My Fixed Broadband Internet Service to Cover My Entire Home/business?

What Devices Are Compatible With the Adept Internet Solutions’ Network?

Can I Relocate My Outdoor Modem?

If you're relocating within the same dwelling, generally, yes. However, the modem must maintain its original alignment without obstructions between it and the horizon. For moves to new addresses, please contact us for assistance. While there may be an installation charge, you can retain your existing outdoor modem and Wi-Fi router.

Is the Service Affected by the Weather?

Does Service Remain Operational During a Power Outage?

Troubleshooting Guide

Unable to Connect to the Network

1. Ensure that your Adept Internet power supply is plugged in and a green light is on. The power supply provides power to the outdoor antenna modem via the AC power adapter.
2. Confirm that the cable from the outdoor modem is securely attached to the managed Wi-Fi router inside your house or building.
3. Check if your service is active. Sometimes, overlooking the expiration date on your credit card can result in service disruption. If needed, log in to your account from another internet connection to update payment details, or contact us at
(509) 684-7897 for assistance.

If the issue persists after following these steps, contact our support team for further assistance.

What to Do for Slow Adept Internet Solutions Service?

If your service is slower than usual, consider the following:

Various factors can affect connection speed, such as browser type, operating system, network traffic, and time of day.

Ensure that all connection and security software are up to date.
Run standard maintenance programs on your PC, including virus, spyware, and malware scans, ideally every 30 days.
If the slow speeds persist, particularly outside of peak hours (typically between 7 PM and midnight), contact us during the day for troubleshooting assistance.

Email Account FAQs

How Can I Obtain an Adept Internet Solutions Email Address?

We do not offer email addresses. We suggest creating a free email account through services like Google, Yahoo, Facebook, etc.

General FAQs

How Can I Receive My Bill?

Traditional bills are not issued. Instead, log in to your account and navigate to the designated tab to view your charges. Charges occur on the same date each month, determined by the activation date of your service, not the order date.